These are actual comments provided by our customers on their sales experience and with our service dept. We appreciate their feedback and continue to strive for exceptional customer service.
We want you to have your "BEST BUYING EXPERIENCE EVER" at the Kempthorn Motors.


As always, Joe took excellent care of my 2008 Mazda and myself.  He always explains all the work and the cost.
I truly appreciated your loaner car .  It was fun to drive .
A personal thank- you to your serviceman crew. They always respect the inside of my car.  Noted and appreciated.
You are a great company that truly is service orientated.  A LOST art in today's world!!
Again, Thank You and for the coffee.

5-6-14 by Jeff
Great experience all around
This is my first purchase at Kempthorn but we know it will not be our last.
I have been a customer of Kempthorn's service department for many years, for my 2003 Jetta , which I purchased used from Chuck Sypolt's in Louisville in 2005. Kempthorn performed 100% of the service on this vehicle the 9 years we owned it. The excellent treatment I received from Joe in service over the years is what really convinced me to purchase my new Passat from Kempthorn. He always treated my well whether it was just an oil change or more expensive service, didn't matter, he treated me with respect and care.
Lisa in sales made the entire purchasing experience a pleasure. Purchasing a new vehicle is somewhat of an emotional experience and by the time we completed the delivery of our vehicle my wife and I both believe we made a friend.
Dave was also helpful in explaining the extended warranty, ding guard and tire road hazard, which we purchased all 3.
As a manager myself , I can tell I was not just lucky to have a unique experience with the people I came in contact with , to me it speaks more to the culture that has been instilled in the organization which I'm sure carries through to all employees.
I am going to check that I would like to be contacted by Volkswagen of America, not because of any concerns I have but to let them know Kempthorn is a dealership to be modeled after.

4-10-14 by Richard
This dealership is very clean and well managed. I was welcomed upon entering on my first visit and made to feel like an important customer.
I appreciated the no pressure approach. I really appreciate not being pressured to purchasing the extended warranties I chose not to accept as I have been at other dealers. The Information and explanations of the extended warranties were thorough and informative and I was not hounded when I made my decision not to accept.

4-4-14 by Heather

I must say everything was wonderful from the minute I walked through the door. I was so impressed with the friendliness of the staff and how quickly they got the ball rolling for my lease. I couldn't be more pleased with my new Mazda3 and the customer service there at the dealership. Thank you all so much. I also look forward to coming back to Kempthorn.

2-17-14 by Craig

Bob Novak exhibited a depth of knowledge about the vehicles and the needs of the customer, directing me to the perfect vehicle within minutes. Moreover, he displayed integrity and humility throughout the entire process. Audrey Yoho explained the financing and warranty options very clearly and concisely. I could not have asked for a better first car-buying experience. Truly exceptional across the board.

2-3-14 by Pam
I really appreciate all that Joe Ducker does to get the job done.   He always goes out of his way to make sure everything is done correctly and the warranty items are covered.
You have a good staff of repairmen.   I really appreciate the shuttle service also.  I have bought cars from Kempthorn since 1991 and have always had them serviced there. 

1-31-14 by Dic

Rich, my experience with Kempthorn MB has and continues to be the absolute best. This is the only dealership that I don't mind taking my car to for service. Your people are very friendly and knowledable. My car is now over 10 years old, yet I feel that your group has turned it into a good investment. Rick Schrader and his people are great. You can bet one thing: when I buy a new Mercedes, it will be from Kempthorn.

1-27-14 by Mark

Thank you for coming to get me at my home, over an hour and a half away, when i purchased my GTI. Also thank you for being so patient as I decided what color I wanted. This is the first volkswagon I have ever purchased. I am sure it will not be my last. The next time Kempthorn will be the first place I look for a new Volkswagen.

1-20-14 by Tracey
Thank you for your email. That is really nice that you take the time to reach out to your clients regarding their service experience. I have always been happy with my quality of service, the staff, and amenties available. Yesteday, I had my two children with me and they were not bored at all. they enjoyed the Cafe, TV area, and mostly fell in love with the Pinball machine. Thank-you for making a long wait not so bad. Diane was so helpful and a great representative for Kempthorn. Keep up the good work.

12-2013 by Christopher

We love Ruth Franz. We've never felt better buying a car from anyone else. We look forward to future purchases, hopefully with Ruth.

12-2013 by Jonathan

As a former sales associate for VW I have been around many different dealerships. I was more than impressed with the responsiveness, courtesy and professionalism of everyone i dealt with. I would gladly do business with this dealership again.

11-2013 by Z.M.

I would highly recommend the guys at Kempthorn and Tom specifically. The experience was pressure free and there was no annoying back and forth trips with management during the negotiation process. My trade was given an honest appraisal that was very close to KBB. The other 3 dealers were 2k-3k less than this.

11-2013  by A.M.

The service I receive at Kempthorn's is the best!  I have never had any problems and when I just stop in with a problem (like yesterday with the nail in my tire) I am taken care of immediately!  The guys who run the shuttle are great and Diane is always very nice an professional!  Rest assured when the Volvo needs replacing, I will be back for a new one!!!

11-2013 by D.C.

As usual,  I had received great service at your service department yesterday and today.  I want to thank you and your team, especially Diane of the Volvo service team, for all you do.  In the past 11 years, I've received nothing but the best for your team when buying a vehicle and having it serviced at Kempthorn.  Your team is great!

9-9-13 by Marlene

Well Ruth, I drove my Tiguan to St Clairsville, Ohio today and put my first 200 miles on the Tigress and all I can say is that I LOVE her,  The most beautiful vehicle that I have ever owned so far in my young 52 years, looking forward to getting back in tomorrow.
Thank you, and you my friend are the best Salesperson that I have ever had the pleasure of meeting.
I am not sure if Kempthorn Motors has any idea what a great asset that you are to their Company, and if they don't know it.  this letter should act as a reminder to them,
You sold me the VW Tiguan as if that were your own personal dealership. Great Job.

8-30-13 by Shirley

Great car! Rick Hartzell was great to deal with. He's very friendly, knowledgeable and has a great sense of humor that made my purchasing experience truly a pleasure. I love my 2013 VW Jetta!! Thanks Rick and all the great folks at Kempthorn!!

6-30-13 by Donald
I want to thank Bob Novak in Sales and Audrey in financing for SUPERB assistance. The lease of the Jetta was super fast and easy. Plus the car was perfectly delivered.

by Mark
We drove 2 and 1/2 hours for service for 2 Tiguans and also purchased a extended warranty on the 2011 we bought from another dealer. Every one treated us with respect and great service

5-7-13 by Edward

Excellent Service. Service Provider is accommodating and technician is knowledgeable. Also, we have our cars detailed at Kempthorn

5-7-13 by Christine

First experience with VW and Kempthorn's and was very impressed with staff especially our salesman, Tom Chufar! Will be sending all of our family and friends there! We are enjoying our new CC!

5-8-13 by Cathy

Excellent customer service. Love the salesmen, their attention to detail and making us feel like the most important customer they are working with at the time. Rick and Ian are the best! Smoothest car purchase I've ever made which made the experience all the more enjoyable. This is our third car from Kempthorn's and I'll keep coming back. Thank you!

  by Joan
Everyone was kind, informative and helpful. I was extremely happy with anyone associated with this purchase. The maintenance department services manager was informative, supportive and helpful. This was a very good buying experience. I would definitely recommend Kempthorn Motors to anyone interested in buying a new or used car.