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  • Mercedes-Benz

Kempthorn Automall

1449 Cleveland Ave., NW
Canton, OH 44703

  • TOLL FREE: (888) 263-6260
  • DIRECT: 330-452-6511

CUSTOMER REVIEWS

These are actual comments provided by our customers on their sales experience and with our service dept. We appreciate their feedback and continue to strive for exceptional customer service.
We want you to have your "BEST BUYING EXPERIENCE EVER" at the Kempthorn Automall.


1-20-14 by Tracey
Thank you for your email. That is really nice that you take the time to reach out to your clients regarding their service experience. I have always been happy with my quality of service, the staff, and amenties available. Yesteday, I had my two children with me and they were not bored at all. they enjoyed the Cafe, TV area, and mostly fell in love with the Pinball machine. Thank-you for making a long wait not so bad. Diane was so helpful and a great representative for Kempthorn. Keep up the good work.


12-2013 by Christopher

We love Ruth Franz. We've never felt better buying a car from anyone else. We look forward to future purchases, hopefully with Ruth.

12-2013 by Jonathan

As a former sales associate for VW I have been around many different dealerships. I was more than impressed with the responsiveness, courtesy and professionalism of everyone i dealt with. I would gladly do business with this dealership again.

11-2013 by Z.M.

I would highly recommend the guys at Kempthorn and Tom specifically. The experience was pressure free and there was no annoying back and forth trips with management during the negotiation process. My trade was given an honest appraisal that was very close to KBB. The other 3 dealers were 2k-3k less than this.

11-2013 by A.M.

The service I receive at Kempthorn's is the best! I have never had any problems and when I just stop in with a problem (like yesterday with the nail in my tire) I am taken care of immediately! The guys who run the shuttle are great and Diane is always very nice an professional! Rest assured when the Volvo needs replacing, I will be back for a new one!!!

11-2013 by D.C.

As usual, I had received great service at your service department yesterday and today. I want to thank you and your team, especially Diane of the Volvo service team, for all you do. In the past 11 years, I've received nothing but the best for your team when buying a vehicle and having it serviced at Kempthorn. Your team is great!

9-9-13 by Marlene

Well Ruth, I drove my Tiguan to St Clairsville, Ohio today and put my first 200 miles on the Tigress and all I can say is that I LOVE her, The most beautiful vehicle that I have ever owned so far in my young 52 years, looking forward to getting back in tomorrow.
Thank you, and you my friend are the best Salesperson that I have ever had the pleasure of meeting.
I am notsure if Kempthorn Motors has any idea what a great asset that you are to their Company, and if they don't know it. this letter should act as a reminder to them,
You sold me the VW Tiguan as if that were your own personal dealership. Great Job.

8-30-13 by Shirley

Great car! Rick Hartzell was great to deal with. He's very friendly, knowledgeable and has a great sense of humor that made my purchasing experience truly a pleasure. I love my 2013 VW Jetta!! Thanks Rick and all the great folks at Kempthorn!!

6-30-13 by Donald
I want to thank Bob Novak in Sales and Audrey in financing for SUPERB assistance. The lease of the Jetta was super fast and easy. Plus the car was perfectly delivered.


6-5-13
by Mark
We drove 2 and 1/2 hours for service for 2 Tiguans and also purchased a extended warranty on the 2011 we bought from another dealer. Every one treated us with respect and great service

6-3-13 by Brian

Ian Franz and Kris Reinhart made the buying experience simple and easy. I didn't feel the stress of buying a car but the joy of picking a car we will enjoy. The trade in of my current vehicle was also simple and a relief. I will be back and will recommend anyone looking for a VW to contact Ian at Kempthorn Motors in Canton Oh.

6-3-13 by Donald

I want to thank both Bob Novak in Sales & Audrey in financing for SUPERB assistance. The lease of the Jetta was super fast and super easy!! Plus, the car was perfectly delivered!!

5-7-13 by Edward

Excellent Service. Service Provider is accommodating and technician is knowledgeable. Also, we have our cars detailed at Kempthorn

5-7-13 by Christine

First experience with VW and Kempthorn's and was very impressed with staff especially our salesman, Tom Chufar! Will be sending all of our family and friends there! We are enjoying our new CC!

5-8-13 by Cathy

Excellent customer service. Love the salesmen, their attention to detail and making us feel like the most important customer they are working with at the time. Rick and Ian are the best! Smoothest car purchase I've ever made which made the experience all the more enjoyable. This is our third car from Kempthorn's and I'll keep coming back. Thank you!

5-4-13
by Joan
Everyone was kind, informative and helpful. I was extremely happy with anyone associated with this purchase. The maintenance department services manager was informative, supportive and helpful. This was a very good buying experience. I would definitely recommend Kempthorn Motors to anyone interested in buying a new or used car.

3-12-13
- D.P.
Kempthorn was truly an enjoyment to work with, Ruth Frantz, my sales person, was very informative and knowledgable in regards to the Volkswagen product line along with the entire purchase process. I will give my highest recommendations.

2-1-13 by Rebecca

Our experience at Kempthorn was everything a buyer would want in a dealership. There is always the bottom line in mind on both sides of the sale but our needs as buyers were most important to Kempthorn. We were very well taken care of in every way


2-20-13 by Nicholas

My experience with the dealership was excellent. I was given immediate attention, all work was explained, and the waiting area was excellent. As well, the dealership is well set-up, and I could watch all work being performed. I will definitely recommend this dealership to others in the future.

2-6-13 by Richard
The staff and service department did an awesome job. They made me feel valued as a customer.

2-4-13 by Christina

Kyle was amazing! Best
Internet person I have ever dealt with. Very fast at replying on any questions!


2-3-13 by Victor
Great people (Joe is a person that VW should treasure), great service!



1/28/2013 by Samantha from Pittsburg, PA
I had called the dealership and spoken to Kris Reinhart twice the previous week to inquire about the car, first to make sure they had it and second to make sure they still had it the day I planned to come in (since I was driving from Pittsburgh, Pennsylvania to Canton, Ohio). He set the car aside for me and walked out to great me when I arrived at the dealership. Kris was an amazing individual to work with, and very understanding of my previous knowledge of the vehicle (I had done a lot of online research prior to coming in). He treated me with respect and I truly appreciate the way he worked with me in discussing the vehicle, my trade in, and in negotiating the final price. I felt very good about the entire process, everyone we dealt with was very considerate. I would absolutely recommend Kris and this dealership to any of my friends. Thank you!

1-21-13 by Rebecca

Our experience at Kempthorn was everything a buyer would want in a dealership. There is always the bottom line in mind on both sides of the sale but our needs as buyers were most important to Kempthorn. We were very well taken care of in every way!


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